Legal
Terms of Service

Important: Please read these Terms of Service carefully before using the Drivva platform. By accessing or using our Services, you agree to be bound by these terms. If you do not agree, do not use the Services.

1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you and Drivva Services Ltd (“Drivva”, “Company”, “we”, “us”, “our”), a company incorporated in Nigeria. These Terms govern your access to and use of the Drivva mobile application, website, and all related services (collectively, the “Services”).

By creating an account, downloading the app, or using our Services in any way, you confirm that you are at least 18 years of age, have read and understood these Terms, and agree to be bound by them.

We may modify these Terms at any time. Continued use of the Services after any modification constitutes acceptance of the updated Terms.

2. The Drivva Service

Drivva is a technology platform that connects individuals (“Riders”) who need professional drivers for their own vehicles with independent professional drivers (“Drivers”). Drivva provides the technology and infrastructure — not the transportation service itself.

3. Account Registration & Security

To access most features of Drivva, you must create an account. You agree to provide accurate, complete, and current information; maintain and promptly update your account information; keep your password confidential; notify Drivva immediately of any unauthorised access; and be solely responsible for all activity that occurs under your account.

4. Terms for Riders

Booking

Riders may book Drivers through the Drivva app for hourly, half-day, or full-day engagements, as well as intercity trips and special bookings. All bookings are subject to Driver availability.

Vehicle Responsibility

The Rider is responsible for ensuring their vehicle is roadworthy, legally registered, and adequately insured before any Drivva booking. Drivers will not operate vehicles that appear unsafe or illegal.

Conduct During Trips

Riders must treat Drivers with respect and dignity. Abusive, threatening, or disrespectful behaviour towards Drivers is a violation of these Terms and may result in account suspension.

5. Terms for Drivers

Independent Contractor Status

Drivers on the Drivva platform operate as independent contractors, not employees of Drivva. Drivers are responsible for their own taxes, insurance, and compliance with applicable laws.

Eligibility Requirements

• A valid Nigerian driver's license at all times
• Compliance with all applicable traffic and road safety laws
• The professional standards set out in Drivva's Driver Code of Conduct
• Any insurance or permits required by applicable law

Prohibited Conduct

Drivers may not take Riders' contact information to solicit off-platform bookings, discriminate against Riders, misuse Riders' vehicles, or engage in any conduct that violates Drivva's policies.

6. Payments & Fees

Pricing

Drivva displays prices transparently before booking confirmation. The price shown at confirmation is the price you pay — no surprises.

Payment Methods

Payment is made through the Drivva app via bank card, bank transfer, or USSD. All payments are processed through secure third-party payment processors.

Driver Earnings

Drivers receive a percentage of each booking fee. Drivva deducts a platform service fee before remitting earnings. Rates are communicated transparently during the Driver onboarding process.

7. Cancellations & Refunds

• Free cancellation: Cancel within 5 minutes of booking confirmation at no charge.
• Late cancellation: After 5 minutes but before driver arrival may incur a cancellation fee.
• No-show fee: If a Driver arrives and the Rider is unreachable for 10+ minutes, a no-show fee applies.

Refunds are processed within 5–7 business days to the original payment method for qualifying cancellations.

8. Code of Conduct

• Treat all other users with respect, courtesy, and dignity at all times
• Do not engage in harassment, discrimination, or threatening behaviour
• Do not use the platform for any illegal purpose
• Do not misrepresent your identity or provide false information
• Do not attempt to circumvent the platform for off-app transactions
• Report any safety concerns or policy violations promptly

9. Limitation of Liability

To the fullest extent permitted by Nigerian law, Drivva's total liability to you for any claim shall not exceed the total amount you paid to Drivva in the 90 days preceding the claim.

Drivva is not liable for actions of independent Drivers, vehicle damage during trips (subject to our protection policy terms), delays due to traffic or external conditions, or indirect, incidental, consequential, or punitive damages.

Nothing in these Terms limits liability for death, personal injury, or fraud caused by Drivva's negligence.

10. Intellectual Property

The Drivva name, logo, app, website, and all content and technology are the exclusive property of Drivva Services Ltd. You may not use, reproduce, or distribute any Drivva intellectual property without prior written permission.

11. Termination

You may close your Drivva account at any time by contacting support or using the account settings in the app. Drivva may suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or conduct harmful to the platform or users.

12. Disputes Resolution

In the event of any dispute, we encourage you to first contact our support team to seek resolution informally. If informal resolution fails, disputes will be subject to binding arbitration administered in Lagos, Nigeria.

13. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any legal proceedings shall be brought in the courts of Lagos State, Nigeria, and both parties consent to the jurisdiction of those courts.

14. Contact

For questions about these Terms, contact our legal team: