01 / Help with
Booking a ride
How do I request a ride?
Open Drivva, enter your pickup and drop-off, compare prices and tap Request. You can also reserve a ride up to 90 days ahead.
Can I cancel a ride?
Yes. Cancel from your trip page. Reservations cancel free up to 60 minutes before pickup.
Can I book for someone else?
Yes. Choose 'For me' and add a rider. They get a text with trip details and a live link, and you pay for the ride.
02 / Help with
Payments and wallet
How is my fare calculated?
A base fee plus a per-kilometre rate for the ride type you choose. You see the price before you request.
How do refunds work?
Refunds for cancelled or disputed trips go back to your Drivva wallet within minutes.
My promo code did not apply
Codes can have a minimum fare, an expiry date and a per-rider limit. Check the offer details.
03 / Help with
Safety
How do I share my trip?
Open your trip and choose Share trip to send a live link to friends or family.
What is ride PIN verification?
When turned on in Safety preferences, your driver must enter a 4-digit PIN from you before the trip starts.
What does SOS do?
It alerts your trusted contacts with your live location. Add contacts in the mobile app under Safety.
04 / Help with
Your account
How do I change my name or email?
Go to Manage account, then Personal info.
How do I delete my account?
Go to Privacy & Data, then Account deletion. Your account is deactivated right away.
Can I get a copy of my data?
Yes. Visit the Privacy Center and choose Download your data.
A human on the other end
Still need a hand?
Tell us what happened. We’ll help you find the next step.